Marketing Privacy Policy

Firefish Ltd is serious about the privacy of your data.

We only collect the information needed to deliver and manage our newsletter and marketing communication or to respond to any requests you send to us. If you opt-in to receive marketing communication from us, you accept the practices set out in this policy.

What data is collected?

• Name
• Email address
• Company Name
• Country
• IP address

What happens to your data?

In order to technically support our marketing communication we use the following third party software providers: HubSpot – our email marketing platform, and; Highrise – our CRM system.

HubSpot host all of our customer data within the EU on Amazon Web Services (SOC2 and ISO27001 Certified), in accordance with their Data Processing Agreement as part of our subscription, and are GDPR compliant.

Highrise’s services are provided from the U.S. and provide the levels of data security and protection required by data protection law specified in an EU Standard Contractual Clause agreement. Should you wish to find out more you can view their privacy policies on their websites by clicking the links above.

Data security and retention

Any data exchanges between us and our providers are by secure transfer. Any data held by Firefish is stored on our secure server for 1 month and can only be accessed by certain approved members of staff. Data is otherwise held securely by the software providers on their systems. Data is retained in order to record your preferences and to ensure you only get the communication you’ve chosen to receive from us.

What we won’t do with the data

Firefish Ltd will not use your personal data for profiling, to send unsolicited emails or to pass it to other third parties without your express consent.

Your data choices  

If you no longer wish to receive marketing communication from us, or update your marketing preferences, then you can do so by using the links at the bottom of any email marketing campaign we send you, now or in the future. Alternatively, you can send an email to info@firefishgroup.com with the subject UNSUBSCRIBE. Please allow 72 hours for your details to be removed from our system.

Want to get in touch?

Write to: Data Protection Officer, 170-172 Tower Bridge Rd, London, SE1 3LS, UK

Email: dataprotection@firefishgroup.com

Policy Version: V6.2024

Note: This policy only applies to this website. Other sites may vary.